Sunglass Hut in Walnut Creek, CA Open now

Reviews about Sunglass Hut

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  January 06, 2019, by loryn barbosa
  Hello, My name is Loryn Barbosa and I am contacting you guys in regards of a very unwelcoming experience at one of your locations. Today on Sunday, July 18th, at approximately 5:45, my boyfriend and I came to the Sunglass hut location (1188 Broadway Plaza, D26, Walnut Creek, CA 94596) and while we were approaching the store we saw three African American males leaving the store. When we walked up we saw a male sales associate (possibly caucasian with gray color hair) lock the store doors behind them. We looked at each other confused because there were still customers in the store. We came to approach the door, and I had to knock SEVERAL times for them to open the door. Finally, the male sales associate with gray hair opens the door slightly to where his head had just enough space to talk, asks "Do you guys know what style you want?" Completely unaware that we already had a pair put on hold from the other Sunglass hut store in Macy's (1320 Broadway Plaza, Walnut Creek, CA 94596) We then told him that we actually had a pair on hold, THEN HE FINALLY LET US IN! My boyfriend and I are both African American. And for us to see a Sales Associate lock the store doors (during store hours) to rudely be let in and basically questioned before letting us in, was very insulting, rude, and uncivil! We left without purchasing our item that we already had on hold for us from you guys in disgust! We're not looking for any type of compensation from the store or the company, however we would like to let you guys know what type of racial experience we had at one of your stores an that you have not only lost two regular customer's, but we also are already spreading this irreperable scenario with ALL of our friends, family, and ANYONE who see's the reviews on google and/or yelp. This was extremely disheartening and unprofessional.